Showing the policy for our Perth (WA) gymsour Gold Coast (QLD) gym. Switch above if you train at the other.
Last updated: 9 October 2026. This policy explains how Scrappy MMA collects, uses and protects your personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Scrappy MMA operates mixed martial arts gyms at Willetton and Wangara in Perth, Western Australia. Our Western Australian gyms are operated by Scrappy MMA and Fitness Pty Ltd. In this policy, "we", "us" and "our" refer to that entity and its related entities.
Scrappy MMA operates a mixed martial arts gym at Biggera Waters on the Gold Coast, Queensland. Our Gold Coast gym is operated by East Coast Division Pty Ltd. In this policy, "we", "us" and "our" refer to that entity and its related entities.
This policy applies when you visit scrappymma.com, book a free class, enrol as a member, use our member app, or engage with us in any other way including sales, marketing and events.
What we collect. Contact and identity details, membership and training information, payment details handled by our payment processor, and website usage data.
Do we collect sensitive information? Yes. We collect health and medical information where you provide it, so we can keep you safe while training. We collect it with your consent.
Do we sell your information? No. We never sell your personal information.
Who we share it with. Only service providers who help us run the gym, described by category below.
Your rights. You can access, correct or delete your information, withdraw consent, and opt out of marketing at any time.
Where you choose to tell us, we collect health and medical information such as injuries, medical conditions and physical limitations. Martial arts is a contact sport, so this lets our coaches train you safely and respond properly in an emergency. We collect this information with your consent, use it only for your safety and your program, and share it only with the coaches who need it.
If you start a membership, your payment details are collected and stored by our payment processor. We do not store card numbers.
Some information is collected automatically when you visit our website. It does not usually identify you personally, and it includes:
Directly from you when you book a free class, enrol as a member, sign a waiver, email or call us, or use our member app. Automatically through our website when you browse it. Occasionally from other sources such as publicly available information or marketing partners, where you have consented to that sharing.
We do not sell your personal information. Ever.
We share personal information only with service providers who help us run the business, and only the minimum they need to do their job. We have agreements in place with these providers requiring them to protect your information and use it only as we instruct. The categories are:
We may also share your information with our related entities, who are required to handle it in line with this policy, and with our business partners where we offer joint services or promotions. If our business is ever sold, merged or restructured, your information may be transferred as part of that transaction.
We may disclose information where the law requires it, or where we reasonably believe disclosure is necessary to prevent harm or to establish or defend a legal claim.
Our website uses cookies and similar technologies such as web beacons and pixels. Some are essential for the site to work and to keep it secure. Others help us understand how the site is used and let us show relevant advertising. You can block or delete cookies in your browser settings, though some features may not work as well.
We use third-party analytics services to understand how our website is used, including advertising features such as remarketing and demographics reporting. You can limit this tracking through your browser settings or the analytics provider's opt-out tools.
We use advertising pixels to measure the results of our advertising and to show ads to people who have visited our website. You can manage how your data is used for advertising in your social media and search ad preferences.
We keep your personal information only as long as we need it for the purposes described in this policy, unless a longer period is required by law, for example tax and accounting obligations. Membership and payment records are generally kept for seven years to meet those obligations. When we no longer need your information, we delete it or make it anonymous. Where that is not possible because it sits in secure backups, we isolate it from further use until deletion is possible.
We use secure systems with encryption in transit (HTTPS) and at rest, role-based access controls, and regular reviews of our tools and providers. No digital system is completely secure, so we cannot guarantee your information will never be accessed improperly. If there is ever a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.
We run junior programs, so we do collect personal information about children, but we collect it from a parent or guardian rather than from the child. When you enrol your child we collect their name, date of birth, any medical information relevant to their safety, and their attendance. This information is stored against your account as the parent or guardian.
We do not knowingly collect personal information directly from a child without the consent of a parent or guardian, and we do not market to children. If you believe we have collected information from a child without consent, contact us and we will delete it.
Under Australian privacy law you can:
To opt out of marketing, use the unsubscribe link in any of our emails, reply STOP to a text message, or contact us using the details below. You will still receive service messages about your membership, such as billing notices and timetable changes.
To exercise any of these rights, email us at info@scrappymma.com. We will respond within 30 days.
To exercise any of these rights, email us at eastcoast@scrappymma.com. We will respond within 30 days.
Most browsers offer a "Do Not Track" setting. There is still no agreed standard for how websites should respond to it, so we do not currently act on those signals. If a standard is adopted, we will update this policy.
Our member app (app.scrappymma.com) lets you manage your membership online. The same app serves all Scrappy MMA locations, and your information is visible only to the location you train at and to our shared administrators. When you use it we hold your account and membership details (name, contact details, plan, billing dates and payment history; card details are held only by our payment processor), your check-in and attendance records, and the profile photo taken at sign-up, which staff use to identify you at check-in.
To understand how our website, our booking and signup forms and the member app are used, and to fix problems, we use third-party analytics and session-replay services that record how you interact with them, such as the pages you view, which buttons are tapped, scrolling and where errors occur. These services may record a replay of your visit so we can see where a page did not work as expected. Anything you type into a form (names, contact details, card details, signatures and photos) is masked before it leaves your device and is not captured. We do not use this data to identify you unless you book, sign up or sign in, where your activity is linked to an internal reference rather than your name or email address, so we can help with support requests. Recordings are kept for a limited time and then deleted.
Gym staff and our administrators can view your member app as you see it in order to assist you. We send booking, payment and membership messages by email and SMS. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email; we will still send messages needed to run your membership.
Some of our service providers, including our payment processor, database and hosting providers, analytics providers, messaging providers and digital wallet providers, store information outside Australia, mainly in the United States. We take reasonable steps to ensure they protect your information in a way that is consistent with the Australian Privacy Principles.
We may update this policy from time to time. The "last updated" date at the top reflects the most recent version. Material changes will be communicated by email to active members.
Privacy questions, concerns or complaints:
Scrappy MMA and Fitness Pty Ltd
10 Gympie Way, Willetton WA 6155
Email: info@scrappymma.com
Privacy questions, concerns or complaints:
East Coast Division Pty Ltd
Unit 40/215 Brisbane Rd, Biggera Waters QLD 4216
Email: eastcoast@scrappymma.com
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
